Terms and Conditions of Use and Sale

All online purchases made on the website www.minoisparis.com are subject to these terms and conditions of use and sale, and imply full acceptance without reservations.

1. DEFINITIONS

  • Product: Refers to items developed and marketed by MINOIS PARIS.
  • Customer: A natural person, not engaged in trade, with full legal capacity to place an order.
  • Order: Commitment to purchase one or more Products selected by the Customer via the Website.
  • Website: The website operated by SAS MINOIS PARIS at www.minoisparis.com.

2. PURPOSE

These terms and conditions of use and sale, hereafter referred to as "TCUS," exclusively govern any order between the Customer and MINOIS PARIS, headquartered at 27 rue Raze, 33000 Bordeaux, France, and registered under number 812 694 537.

Validation of an Order following the ordering process on the Website constitutes acceptance of the prices and these TCUS.
The TCUS take precedence over any other document.

3. PRODUCT CHARACTERISTICS

The Products available for sale are those listed on the Website, subject to availability. Offers remain valid as long as they are visible on the Website and the Customer can add the Product to their cart.
MINOIS PARIS reserves the right to withdraw any Product from sale at any time without prior notice and/or to replace or modify information related to the Products.

If a Product becomes unavailable after an Order is placed, the Customer will be notified by email, and the order will automatically be canceled.
Product descriptions (photos, graphics, etc.) are indicative and may vary over time. Only the visual representation of the Product at the time of the Order should be considered.
In the event of errors or omissions in the description of a Product, MINOIS PARIS's liability is limited to reimbursing standard return shipping costs.

4. ORDERING PRODUCTS

The Customer declares to be at least 18 years old and to have legal capacity. If under 18, they must guarantee parental authorization to place the Order. To order, the Customer follows the online purchase process and clicks "Order" to submit it.
Order validation constitutes acceptance of the TCUS, the content of the Order, the price, and associated fees.

Orders are subject to prior approval by MINOIS PARIS and are only definitively confirmed upon the Customer receiving an email confirmation.

5. PRODUCT PRICING

Prices are indicated on the Website in euros, including all taxes (TTC), excluding shipping and handling costs. Prices include VAT and any applicable discounts at the time of the Order.

Shipping costs are detailed on the Website before Order confirmation. MINOIS PARIS reserves the right to modify Product prices at any time, but Products will be invoiced based on prices in effect at the time of Order validation.

For sales outside the EU, customs fees, duties, or other taxes are the responsibility of the Customer.

6. PAYMENT

Orders are payable immediately via credit card (Visa, MasterCard, American Express) or PayPal.
Transactions are secured to ensure the confidentiality of payment information.

7. SHIPPING CONDITIONS

The Customer will receive an email with an Order number confirming receipt and subsequent updates. Products will be delivered to the address specified, no later than 30 days after the Order, subject to full payment.

The Customer is responsible for providing accurate delivery details (e.g., access codes). If the address is invalid, resulting in a returned package, the Customer will bear the reshipping costs.

8. DELIVERY TIMES

Products are delivered to the address provided by the Customer. Delivery is deemed completed when the package is handed over, as evidenced by the carrier's tracking system. MINOIS PARIS is not liable for delays caused by the Customer's unavailability for delivery.

9. RETURNS AND WITHDRAWAL

The Customer has 14 calendar days from receipt of their Order to withdraw without providing a reason. Beyond this period, the sale is considered final.
To exercise this right, the Customer must contact customer service at contact@minoisparis.fr and follow return instructions. No return will be accepted without prior agreement.

Products must be returned within seven calendar days of return approval in their original condition, packaging, and with no signs of use. Return shipping is at the Customer's expense.

Once returned items are verified, MINOIS PARIS will refund the full amount, including standard shipping costs, within 30 calendar days of receipt.

10. WARRANTIES

The Customer benefits from legal guarantees of conformity and against hidden defects under French law. Claims must be reported promptly, with proof (e.g., photos). In cases of accepted returns, the Customer may choose between a refund or replacement.

11. PROOF AGREEMENT

The Customer agrees that Order records serve as proof of transactions between them and MINOIS PARIS.

12. LIABILITY

MINOIS PARIS strives to provide accurate and up-to-date information but cannot guarantee completeness or accuracy.
It is not liable for delivery delays or damages resulting from misuse of Products or external factors like force majeure events.

13. INTELLECTUAL PROPERTY

Logos, texts, images, and other content on the Website are the property of MINOIS PARIS or used with authorization. Any reproduction or public representation without prior consent is prohibited.

14. COOKIES

Cookies are used to enhance navigation. By continuing to browse the Website, the Customer consents to their use. Customers can disable cookies in browser settings, but this may limit functionality.

15. MODIFICATIONS TO TCUS

MINOIS PARIS reserves the right to modify the TCUS at any time. Changes will apply only to sales after the modification date.

16. APPLICABLE LAW

These TCUS are governed by French law. Disputes will be resolved by French courts unless resolved amicably beforehand.

17. PARTIAL INVALIDITY

If any provision is deemed invalid by law, the remaining provisions remain enforceable.

18. NON-WAIVER

No delay or inaction by MINOIS PARIS will constitute a waiver of its rights under the TCUS.